FX99 is committed to protecting the privacy of every Malaysian member. Find out exactly what data we collect, how it is used, how it is protected, and your full rights as an FX99 platform user.
Six core principles at the heart of FX99's Privacy Policy, designed to protect every member.
All data transmitted between your device and FX99's servers is protected by 256-bit SSL encryption — the same level of security used by leading financial institutions. This means your personal information, payment details, and betting records cannot be intercepted or read by unauthorised parties during transmission.
Commercial Banking StandardsFX99 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). This means we only collect data that is genuinely necessary, inform you of the purpose of collection, and do not process your data without a valid legal basis. Your rights as a data subject are fully protected under this Act.
Malaysia PDPA 2010FX99 does not sell, rent, or share members' personal data with any third party for marketing or commercial purposes. Your information belongs to you — we use it solely to manage your FX99 account, process transactions, and improve your experience on this platform.
Data Not SoldEvery FX99 member has the right to access, correct, update, and request the deletion of their personal data at any time. These requests can be submitted directly to the FX99 support team and will be processed within the timeframe required under Malaysia's PDPA.
Full Right of AccessAll FX99 members' personal data is stored on servers protected by tiered access controls, next-generation firewalls, and real-time intrusion detection systems. Access to member data within FX99's internal systems is restricted to staff who genuinely require it to perform their duties.
Restricted AccessFX99 does not carry out automated profiling that makes decisions with significant impact on members based solely on personal data. All account decisions that affect member rights involve human review within the FX99 team to ensure fairness and accuracy.
No Excessive ProfilingTransparency is the foundation of trust. Here are the types of data we collect and why.
Last Updated: 1 January 2026. This Privacy Policy supersedes all previous versions and takes effect immediately. Please read it carefully.
This Privacy Policy describes how FX99 collects, uses, stores, protects, and discloses your personal information when you use the FX99 platform at fx99.click. By registering for or using the FX99 platform, you agree to the terms of this Privacy Policy.
Have questions about FX99's Privacy Policy or wish to exercise your PDPA rights?
support@fx99.click
Subject: PDPA Rights Request
Response within 48 business hours
FX99 FAQAs an FX99 member based in Malaysia, the law grants you these important rights over your personal data.
Request a copy of all personal data FX99 holds about you at any time. We will process your request within 21 working days.
Correct inaccurate or outdated personal data in FX99's systems within 14 working days.
Request deletion of your data under certain circumstances, subject to any applicable legal retention requirements.
You can opt out of FX99 marketing communications at any time — your request will be processed within 3 business days.
Request a human review of any significant automated decisions made regarding your FX99 account.
Submit a formal privacy complaint to FX99 via email and we will investigate within 48 business hours.
Concrete steps FX99 takes to safeguard the privacy and data security of Malaysian members.
For most Malaysian players, the Privacy Policy page is one of the least-read sections on any online platform. It tends to look long, full of technical jargon, and feels irrelevant — until something unexpected happens. At FX99, we want to change that by writing a Privacy Policy that is genuinely easy to understand, so you know exactly what happens to your information from the moment you register an account with us.
The most important fundamental point: FX99 does not sell, rent, or trade members' personal data to any party. This is not an empty statement written to look good — it is an operational commitment built into how FX99 has been run from day one. Your data is collected for one purpose only: to let you play on the FX99 platform safely, smoothly, and enjoyably. Nothing more.
When you register an FX99 account and provide your name and Malaysian phone number, this information is used primarily to verify your identity and process withdrawal of winnings. This is standard practice for any serious financial platform — the name on your FX99 account must match the name on your Touch 'n Go eWallet, GrabPay, DuitNow, or FPX Maybank2u account to ensure withdrawals are processed safely and efficiently. That is the sole reason we ask for your full name.
On the technical security front, FX99 uses 256-bit SSL encryption for all communication between your device and our servers. This means whether you are logging into your FX99 account from your smartphone while watching a Malaysia Super League match at a mamak, or waiting at the airport, all data travelling between your phone and the FX99 platform is fully encrypted and unreadable to anyone who might attempt to intercept it. This standard is equivalent to what Malaysian commercial banks use for their online banking transactions.
FX99 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). Under this Act, you as an FX99 member have the right to know what data we hold about you, request a copy of it, ask for corrections if anything is inaccurate, and in certain circumstances request its deletion. To exercise any of these rights, simply send an email to support@fx99.click stating your request clearly. Our team will process all PDPA requests within the timeframe prescribed by law.
When you play live baccarat, bet on the EPL, try the latest slots, or follow an e-sports match on FX99, your game session data is recorded. This is not to monitor your activity, but for very practical reasons — resolving any disputes that may arise, ensuring fair play, and meeting audit requirements. These game records are kept for a limited period, then deleted or anonymised in accordance with the retention schedule set out in this Privacy Policy.
One aspect of privacy that many players overlook is payment data. When you make a deposit via Touch 'n Go eWallet or GrabPay, FX99 only receives payment confirmation and the account holder's name — we do not store your PIN, password, or full card number. All sensitive payment information is handled directly by the e-wallet or FPX service provider using their own certified security infrastructure. FX99 is only responsible for data within our direct control.
Cookies are often misunderstood. FX99 uses cookies not to spy on you, but to deliver a smoother platform experience. Essential cookies keep you logged in throughout your gaming session without requiring you to sign in again every few minutes — a basic function that makes the platform far more convenient to use. Analytics cookies help us understand which parts of the platform are used most and which areas may need improvement. All analytics data is aggregated and anonymised — we do not track individual behaviour for commercial purposes.
If you receive an SMS from FX99 about promotions or bonuses — whether for Malaysia Super League betting, weekend slots reload bonuses, or Live Casino cashback — and you no longer wish to receive such communications, simply email support@fx99.click with your opt-out request. We will stop all marketing communications within three working days. Please note, however, that opting out of marketing does not stop important account-related communications such as security OTPs, transaction confirmations, and critical account notifications — these are for your own security.
FX99 believes that strong privacy and an enjoyable gaming experience can go hand in hand. We do not need to collect excessive data to deliver a great service to Malaysian players. Data minimisation is central to how we operate — only data that is genuinely necessary, properly protected and used for clear, legitimate purposes. That is FX99's commitment to every member who entrusts us with their personal information.
Not all FX99 staff have access to your data. Access to member information is restricted on a need-to-know basis — the support team can only see your name and phone number, not your full financial records.
The FX99 platform is monitored around the clock by systems that detect unusual access patterns — such as login attempts from different locations within a short timeframe — and respond immediately to protect your account.
FX99 servers are protected by next-generation firewalls, intrusion detection systems and encrypted data backups to keep your data secure even in the worst-case scenario.
Do not use the same password for your FX99 account and other accounts such as email or social media. A strong password contains uppercase and lowercase letters, numbers, and symbols, and should be at least 12 characters long.
2FA adds an extra layer of protection — even if someone knows your password, they would still need access to your phone number to log in to your FX99 account. Enable it in your account security settings.
Especially when using a shared device or public WiFi network, always log out of your FX99 account after each session to prevent unauthorised access by others using the same device.
The most frequently asked questions from Malaysian members regarding privacy and data security at FX99.
Your data is safe with FX99. Create a free account today, claim a welcome bonus of up to RM 888, and enjoy the best football betting, casino, and slots experience in Malaysia — with your privacy fully protected.
256-bit SSL Encryption • Malaysia PDPA Compliance • Data Never Sold